Coding horror just wrote a nice post that goes along well with all of the things I’ve said about understanding your users. They make a few claims that I disagree with, such as

Listening to users is a tricky thing. Users often don’t know what they want, and even if they did, the communication is likely to get garbled somewhere between them and you

But the post has a strong message. Take a look.

Update: here’s a response post.